Client Focused Services (CFS)Â |Â Effective Date: 05 May 2026Â |Â Queensland, Australia
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At Client Focused Services (CFS), we are committed to protecting the privacy and dignity of every person we support. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (clientfocused.net.au), create an account, register for events, or engage with our services.
We operate in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Queensland privacy legislation. As an organisation serving people with disability and aged care clients, we take particular care with sensitive personal information and are committed to the highest standards of privacy practice.
Client Focused Services (CFS) is a Queensland-based support services provider offering care and assistance to people with disability - including those who are Deaf, Hard of Hearing, or DeafBlind - as well as aged care recipients and their families. We operate across Queensland, providing in-home support, community participation, group activities, Auslan services, and more.
For all privacy enquiries, please contact us at:
Client Focused Services
Email: hello@clientfocused.com.au
Phone: 0447 753 536
Address: PO Box 4779, Springfield QLD 4300
Website: clientfocused.net.au
We may collect the following types of personal information:
Given the nature of our services, we may also collect sensitive information including:
We only collect sensitive information with your consent, or where permitted or required by law.
When you register for CFS events through our website, we collect:
When you visit our website, we may automatically collect:
This information is collected via cookies and similar technologies. Please see Section 8 for our Cookie Policy.
We collect personal information in several ways:
We collect and use your personal information for the following purposes:
We will not use your information for purposes beyond those listed above without first obtaining your consent.
We understand the sensitivity of the information you share with us. We do not sell or rent your personal information to third parties. We may disclose your information in the following limited circumstances:
We may share relevant information with support workers, contractors, or service partners involved in delivering your care - strictly on a need-to-know basis and subject to confidentiality obligations.
Where required, we may share information with the National Disability Insurance Agency (NDIA), NDIS Quality and Safeguards Commission, or other government agencies as required by law.
Payment information is processed through a secure third-party payment gateway. We share only what is necessary to process your transaction.
Our website is hosted and operated using third-party platforms (including WordPress/WooCommerce). These providers operate under strict data processing agreements and are bound to protect your information.
We may disclose information where required by law, court order, or to protect the safety of our clients, staff, or the public.
We take the security of your personal information seriously. Your data is stored on secure, password-protected systems with appropriate access controls. We use industry-standard encryption for data in transit (SSL/TLS) and implement technical and organisational security measures to prevent unauthorised access, loss, or misuse.
We retain personal information for as long as necessary to provide our services and meet our legal obligations. When information is no longer needed, we securely dispose of it in accordance with applicable legislation.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
You have the following rights regarding your personal information:
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, or out of date. We will respond to such requests within 30 days.
Where you have provided consent for us to use your information (for example, for marketing communications), you may withdraw that consent at any time by contacting us or using the unsubscribe link in our emails.
If you believe we have mishandled your personal information, please contact our Privacy Officer in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device.
Types of cookies we use:
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the site, including the ability to log in to your client account or register for events.
Our website may contain links to external websites, including social media platforms (Facebook, Instagram, LinkedIn). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit.
We recognise that some of our clients may be children or young people. Where we collect personal information about a child, we do so with the consent of a parent, guardian, or authorised representative. We take particular care with the privacy of younger clients.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. The current version will always be available on our website. We encourage you to review it periodically. Where changes are material, we will notify registered clients via email.
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Client Focused Services
Email: hello@clientfocused.com.au
Phone: 0447 753 536
Address: PO Box 4779, Springfield QLD 4300
Website: clientfocused.net.au
This Privacy Policy was last reviewed and updated on 05 May 2026. Client Focused Services ABN: 42 646 712 012.
