Client Focused Services (CFS)Â |Â Effective Date: 05 May 2026Â |Â Queensland, Australia
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These Terms and Conditions ("Terms") govern your access to and use of the Client Focused Services website located at clientfocused.net.au ("the Website"), including any account registration, event bookings, and online payments. By accessing the Website or creating an account, you agree to be bound by these Terms.
Please read these Terms carefully. If you do not agree to them, you must not use the Website or its features. These Terms should be read alongside our Privacy Policy, which also forms part of your agreement with us.
Client Focused Services ("CFS", "we", "us", or "our") is a Queensland-based disability and aged care support services provider. ABN: 42 646 712 012.
In these Terms, the following definitions apply:
The Website is intended for use by CFS clients, their authorised representatives, carers, families, and general visitors seeking information about CFS and its services. You may use the Website to:
You must not use the Website to:
We reserve the right to suspend or terminate access to the Website for any user who breaches these Terms.
CFS clients may register for a personal account on the Website. Accounts may be created by the client directly, or by an authorised representative (such as a parent, guardian, carer, or support coordinator) acting on their behalf.
To register, you must provide accurate and complete information as requested in the registration process. By registering, you confirm that:
You are responsible for maintaining the confidentiality of your account login credentials. You must not share your username or password with any unauthorised person. If you suspect your account has been compromised, please contact CFS immediately.
CFS will not be liable for any loss or damage arising from unauthorised use of your account where we have acted in good faith on instructions received using your credentials.
You are responsible for keeping your account information up to date, including contact details and support preferences. Please notify us promptly of any changes.
CFS reserves the right to suspend or deactivate client accounts at our reasonable discretion, including where:
Clients may also request account closure at any time by contacting us.
Registered account holders may browse, register their interest in, and book attendance at events hosted by CFS through the Website. Events may include group outings, recreational activities, workshops, social programmes, and community events.
By registering for an event, you confirm that:
Event places are subject to availability. CFS reserves the right to cap attendance at any event for safety or logistical reasons. Registrations are confirmed upon receipt of full payment (where applicable) or written confirmation from CFS.
CFS reserves the right to modify, reschedule, or cancel any event. Where an event is cancelled by CFS, registered participants will be offered a full refund or credit. CFS will not be liable for any additional costs incurred by participants as a result of event changes or cancellations (such as travel arrangements made independently).
If you need to cancel your event registration, please notify CFS as soon as possible. Cancellation terms are dependant on the event type and provided at the time of booking.
Exceptions may be made in cases of serious illness or emergency at CFS's discretion. Please contact us directly to discuss.
Some events may require payment. All payments made through the Website are processed securely via our third-party payment gateway (Square). CFS does not store your full payment card details.
By submitting a payment, you authorise CFS to charge the amount displayed for the relevant event registration.
Where applicable, event costs may be claimable through your NDIS plan. It is your responsibility to ensure that any event you register for is an eligible support under your current plan. CFS can provide invoices and relevant documentation to support NDIS claims. Please speak with your support coordinator or plan manager if you are unsure.
All event prices displayed on the Website are in Australian dollars (AUD). Prices are inclusive of GST where applicable. CFS reserves the right to update event pricing at any time, but changes will not affect confirmed bookings.
Refunds are processed in accordance with Section 4.4 (Client Cancellations) or in cases where CFS cancels an event (Section 4.3). Refunds will be returned to the original payment method within 5 to 10 business days of approval. Please contact us at [Insert Contact Email] for all refund requests.
All content on the Website, including text, images, logos, graphics, video content, and service descriptions, is owned by or licensed to Client Focused Services and is protected by Australian copyright law.
You may view and download content from the Website for personal, non-commercial use only. You must not reproduce, republish, distribute, modify, or use any Website content for commercial purposes without our express written permission.
The CFS name and logo are trademarks of Client Focused Services. Nothing in these Terms grants you any licence or right to use our trademarks.
To the extent permitted by law, the Website and its content are provided on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied. CFS does not warrant that:
Nothing in these Terms limits or excludes any consumer guarantees or rights you may have under the Australian Consumer Law.
To the maximum extent permitted by law, CFS and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Website or any of its features - including event registrations or payments - even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising under these Terms will not exceed the amount you paid to CFS in connection with the specific event or transaction giving rise to the claim.
Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot be excluded under the Australian Consumer Law.
The Website may contain links to third-party websites or services, including our social media pages (Facebook, Instagram, LinkedIn). These links are provided for convenience only. CFS does not endorse, control, or accept responsibility for the content or practices of third-party sites. You access such sites at your own risk.
Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference and is available at clientfocused.net.au/privacy-policy. By using the Website, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy.
These Terms are governed by and construed in accordance with the laws of the State of Queensland and the Commonwealth of Australia. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.
CFS reserves the right to update or amend these Terms at any time. We will notify registered account holders of material changes by email or by a prominent notice on the Website. Your continued use of the Website after any changes are posted constitutes your acceptance of the updated Terms.
We encourage you to review these Terms periodically. The current version will always be available on the Website.
If you have any questions about these Terms, or need assistance with your account or an event registration, please contact us:
Client Focused Services
Email: hello@clientfocused.com.au
Phone: 0447 753 536
Address: PO Box 4779, Springfield QLD 4300
Website: clientfocused.net.au
These Terms & Conditions were last reviewed and updated on 05 May 2026. Client Focused Services ABN: 42 646 712 012.
